IMPORTANT: Please be advised that we highly recommend taking a photo of your orders upon delivery, prior to opening. Please ensure these photos are complete and include the information located on the box. These photos will be NECESSARY to process a return or replacement in the event that your order contains faulty or damaged goods. We thank you for your cooperation and understanding.

How Do I Return An Item I Have Received But No Longer Require?
We hope you enjoy your order. If, for any reason, you would like to return an item, we are happy to offer you a full refund on your order/item within 14 days of delivery. The item(s) must be in new condition, unused and unassembled, with tags still attached and in original packaging.

Please note purchases made in store are exchange or store credit only and must be returned within 28 days of purchase and must be in new condition, unused and unassembled, with tags still attached and in original packaging.

Personalised items made to order cannot be returned.

To begin the return process, simply send us an email at info@mcgaughs.com or give our Customer Service team a call at 091 755 330, and tell us the nature of your concern. Please note that we do not provide free returns. You may return the item(s) yourself in-store to our customer service team and we'll happily process the return for you. Alternatively, we can arrange for the item(s) to be picked up by our courier directly from your address for a fee depending on the item.

Please note that all products returned must be returned in their original packaging, including the box and plastic protection.

Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product. For our policy on returning/replacing damaged or faulty goods. To learn more about our Return and Refunds, click the "More Info" button below.