Stock Due: 17/12/2021
We can deliver to anywhere in Ireland and Northern Ireland. Our aim is to get you your furniture as quickly and safely as possible. Therefore, we primarily use our own Rathwood Fleet and couriers who are efficient and are sure to handle your furniture with the utmost care. Depending on your location, a third-party delivery company may be used and the lead times might be increased slightly.Delivery Methods:
We offer 2 methods of carriage which are dependent on the type of items ordered. The costs and the lead times for each delivery option are outlined below:
1. Parcel Delivery
Standard Size FREE / Large Size €16.85
For our smaller items for orders between 50 euro and 250, we offer FREE Delivery; you can see the costs for these at the checkout stage of your order. Once the item is in stock, this takes 2-3 working days. We also work with An Post and UPS to provide this service.
2. Standard Delivery
Standard Size €39 / Large Size €59 / Extra Large Size €79
Our general lead time on all items is 7-10 working days, once the item is in stock. If you require furniture urgently or within a certain time frame, please do not hesitate to contact us to arrange a special delivery timeframe, if possible.
If for some reason we are unable to deliver within our general lead time of 7-14 working days, we shall contact you directly to advise. We make every effort to deliver goods within the timescale given to you (supplied in your customer portal link sent via email at the time of purchase). However, delays beyond our control can sometimes occur due to ongoing global logistical challenges.
Returns and Refunds
How Do I Return An Item I Have Received But No Longer Require?
We hope you enjoy your order from Rathwood. If, for any reason, you would like to return an item, we are happy to offer you a full refund on your order/item within 14 days of delivery. The item(s) must be in new condition, unused and unassembled, with tags still attached and in original packaging.
To begin the return process, simply send us an email at firstname.lastname@example.org or give our Customer Service team a call at 091 755 330, and tell us the nature of your concern.Please note that we do not provide free returns. You may return the item(s) yourself in-store to our customer service team and we'll happily process the return for you. Alternatively, we can arrange for the item(s) to be picked up by our courier directly from your address for a fee of €39.
Please note that all products returned must be returned in their original packaging, including the box and plastic protection.
Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product. For our policy on returning/replacing damaged or faulty goods. To learn more about our Return and Refunds, click the "More Info" button below.